Terms and Conditions

Last updated: September 10, 2025

Welcome to Lenzoa.com. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms. If you disagree with any part of these terms, please do not use our services.

1. About Lenzoa

Lenzoa is an online marketplace committed to offering high-quality products and exceptional customer service. We operate through our website lenzoa.com and provide various products and services to our customers across India.

2. Acceptance of Terms

By accessing and using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms. These Terms constitute a legally binding agreement between you and Lenzoa.

Important: If you are under 18 years of age, you must have your parent or guardian's consent to use our services and they must agree to these Terms on your behalf.

3. Account Registration and Security

Account Creation

To access certain features of our website, you may be required to create an account. You agree to:

Provide accurate, current, and complete information
Maintain and update your account information
Keep your account credentials secure and confidential
Notify us immediately of any unauthorized use of your account
Accept responsibility for all activities under your account

Account Security

You are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account.

4. Product Information and Pricing

Product Descriptions

We strive to provide accurate product descriptions, images, and pricing information. However, we do not warrant that:

Product descriptions are complete, accurate, or error-free
Product images are exact representations
Prices are always current or available

Pricing and Availability

All prices are listed in Indian Rupees (INR) and are subject to change without notice. Product availability is not guaranteed and may vary based on demand and supply.

5. Ordering and Payment

Order Process

When you place an order, you are making an offer to purchase products at the listed price. We reserve the right to accept or decline your order at our discretion.

Payment Methods

We accept various payment methods including:

Credit and debit cards
Digital wallets (Paytm, PhonePe, etc.)
Net banking
UPI payments
Cash on delivery (for eligible orders)

Order Confirmation

You will receive an email confirmation once your order is successfully placed. This confirmation does not guarantee product availability or delivery.

6. Shipping and Delivery

We partner with reliable courier services to deliver your orders. Delivery times may vary based on:

Your location and delivery address
Product availability and processing time
Courier service schedules
Weather conditions and other external factors

For detailed shipping information, please refer to our Shipping Policy.

7. Returns and Refunds

We want you to be completely satisfied with your purchase. Our return and refund policies are designed to ensure customer satisfaction.

For complete details, please refer to our Refund & Cancellation Policy.

8. User Conduct and Prohibited Activities

When using our website, you agree not to:

Violate any applicable laws or regulations
Infringe on intellectual property rights
Attempt to gain unauthorized access to our systems
Use automated tools to access our website
Interfere with the proper functioning of our website
Submit false or misleading information
Engage in any fraudulent activities

9. Intellectual Property Rights

All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Lenzoa or its licensors and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, or create derivative works from our content without our express written permission.

10. Privacy and Data Protection

Your privacy is important to us. We collect, use, and protect your personal information in accordance with our Privacy Policy.

For complete details, please refer to our Privacy Policy.

11. Limitation of Liability

To the maximum extent permitted by law, Lenzoa shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.

Our total liability for any claims arising from these Terms shall not exceed the amount you paid for the specific product or service.

12. Indemnification

You agree to indemnify and hold harmless Lenzoa, its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of our services or violation of these Terms.

13. Termination

We may terminate or suspend your account and access to our services at any time, with or without cause, with or without notice, effective immediately.

Upon termination, your right to use our services will cease immediately, and you must destroy any downloaded materials.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the new Terms.

We will notify you of any material changes via email or through a notice on our website.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

17. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Email: care@lenzoa.com

18. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Refund & Cancellation Policy, constitute the entire agreement between you and Lenzoa regarding your use of our services.

Any prior agreements, representations, or understandings are superseded by these Terms.