Return & Refund Policy
Last updated: September 10, 2025
At Lenzoa, we strive to provide the best possible shopping experience. However, we currently do not offer returns or refunds for our products. We appreciate your understanding of this policy.
Current Policy
No Returns or Refunds
Lenzoa.com currently does not offer returns, exchanges, or refunds for any products purchased through our website.
All sales are final. Once an order is placed and confirmed, we are unable to process returns or provide refunds for any reason, including but not limited to:
- Change of mind or buyer's remorse
- Product not meeting expectations
- Size or fit issues
- Color or style preferences
- Duplicate orders
- Accidental purchases
Why This Policy?
We have implemented this policy to:
- Keep our prices competitive and affordable
- Reduce operational costs and complexity
- Streamline our business processes
- Focus on providing quality products and customer service
Before You Order
Important Considerations
Please carefully review your order before placing it:
- Double-check product details, sizes, and quantities
- Review product descriptions and images carefully
- Ensure your shipping address is correct
- Verify all order information before confirmation
Damaged or Defective Products
Limited Exception
In the rare case of receiving a damaged or defective product, please:
- Take photos of the damage within 24 hours of delivery
- Contact us immediately at care@lenzoa.com
- Do not use or modify the damaged product
- Keep all packaging materials
We will review each case individually and may offer a replacement or store credit at our discretion.
Order Cancellation
Before Shipment
Orders can be cancelled free of charge before they are shipped. You'll receive a full refund within 24 hours if payment was already processed.
After Shipment
Once an order has been shipped, it cannot be cancelled. The order will be delivered as scheduled.
Frequently Asked Questions
Can I return a product if I don't like it?
No, we do not accept returns for change of mind or buyer's remorse. All sales are final.
What if I receive the wrong product?
If you receive the wrong product, please contact us immediately at care@lenzoa.com with photos and order details. We will review the case and may offer a replacement.
Can I cancel my order after placing it?
Orders can only be cancelled before shipment. Once shipped, orders cannot be cancelled or returned.
Do you offer exchanges?
No, we do not offer exchanges. Please carefully review your order before placing it.
What if I change my mind after ordering?
Unfortunately, we cannot process returns or refunds for change of mind. All sales are final.
Contact Information
If you have any questions about this policy or need assistance with a damaged/defective product, please contact us:
Email: care@lenzoa.com
Response Time: Within 24 hours
Note: Please include your order number and detailed description of the issue
Future Policy Updates
We are continuously evaluating our policies to better serve our customers. If we implement a return or refund policy in the future, we will update this page and notify customers accordingly.
Thank you for your understanding and continued support of Lenzoa.