Privacy Policy

Last updated: September 10, 2025

At Lenzoa ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Name, email address, and phone number
• Billing and shipping addresses
• Payment information (processed securely through our payment partners)
• Account credentials and profile information
• Order history and preferences
• Communications with our customer support team

Automatically Collected Information

When you visit our website, we automatically collect certain information:

• IP address and device information

How We Use Your Information

We use the collected information for the following purposes:

• Order Processing: To process and fulfill your orders
• Customer Support: To provide customer service and respond to inquiries
• Account Management: To create and manage your account
• Communication: To send order confirmations, updates, and marketing communications (with your consent)
• Website Improvement: To analyze usage patterns and improve our website
• Security: To protect against fraud and unauthorized access
• Legal Compliance: To comply with applicable laws and regulations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and providing services
• Payment Processors: With payment processors to process your payments securely
• Shipping Partners: With shipping companies to deliver your orders
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure payment processing through PCI DSS compliant partners
• Employee training on data protection practices

Your Rights and Choices

You have the following rights regarding your personal information:

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill orders
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services and user experience

When we no longer need your information, we will securely delete or anonymize it.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: